Biokil Crown Ltd – Conditions of sale
The information contained in this website is for general information purposes only. The information is provided by Biokil Crown and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Biokil Crown. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Biokil Crown takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
All orders are charged at £15.00 + vat for delivery to UK Mainland
We aim to dispatch all orders received by 2pm the same working day, the majority of which will be delivered next working day (although not guaranteed) for stocked items. Certain areas of UK are subject to 2 – 3 days delivery, e.g. Northern Scotland, please contact us on 0800 028 1006 for details.
Pallet sized orders will be delivered within 2 – 3 working days. Please contact us on 0800 028 1006 for details of next working day delivery options for pallet sized orders.
Working days are Monday to Friday 8am to 6pm inclusive, excluding Saturday, Sunday and Public Holidays. Deliveries outside the UK mainland will be charged at cost, please contact us on 0800 028 1006 for details.
Timed deliveries will be charged at cost, please contact us on 0800 028 1006 for details.
We offer deliveries to site addresses, at no extra cost, so please ensure you inform us of your required delivery address when placing your order. We use external couriers for all our deliveries, therefore, a signature will be required.
Please provide a contact telephone number for our couriers. If an item ordered is out of stock we will notify you immediately, with a date for delivery and an offer for an alternative product or we can refund you in full. Some smaller item orders may be delivered by First Class Royal Mail (no signature is required for such deliveries).
If you are not satisfied with an order, you have the statutory right under the Consumer Protection (Distance Selling) Regulations 2000 to have the item(s) collected by us and a full refund for the item(s) returned. Your decision to return an item or items must be made within 7 working days from the day after the receipt of the item(s). If one or more items are retained by you then the original delivery charge (if any) will not be refunded.
If the return of an item or items would have rendered your order below our minimum order value for free delivery, then the relevant delivery charge will be deducted from the applicable refund. Please contact us on 0800 111 4898 for further details. To arrange return of an item(s) please contact us on 0800 111 4898 or email [email protected]
You will then be provided with further instructions. Refunds for returned items will only be made where the item(s) is not damaged. The refund is usually made within 14 days from the date the item(s) has been received by us into our warehouse from the external couriers.
In the UK you have the right, under the Consumer Protection (Distance Selling) Regulations 2000, to cancel your order within 7 working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations 2000 will be processed in accordance with your legal rights. Under the Consumer Protection (Distance Selling) Regulations 2000 you have a duty to take reasonable care of products whilst they are in your possession.
You will receive a full refund for the purchase price of the products. If you are not at home when we attempt to collect the goods we reserve the right to deduct from your refund of charge your debit / credit card the direct costs to us for the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
If you wish to cancel an order please contact us on 0800 028 1006 or email [email protected] The above is not intended to be a full statement of your rights under the Distance Selling Regulations, full details of your rights are available from your Local Authority’s Trading Standards Office.
Damaged or Faulty Products
If any product is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights. If within 1 year of your purchase you return the product with your order confirmation and provided the damage is not due your negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.
If you believe a product is faulty you should contact us on 0800 028 1006 or email [email protected] to arrange return / collection of the product as instructed. We aim to process any applicable refunds within 14 days of receipt of the goods at our warehouse.
Please note that for security reasons we cannot refund a different card to the one you made the original purchase with and we can only send out replacement product(s) to the address used in your original order. If the damage to a faulty product is deemed to be malicious, no refund will be made.
In the extremely rare event that we may recall a product or products, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.