Delivery & Returns

Delivery Information

We offer free delivery on all UK Mainland orders over £100.00 + VAT, excluding certain products which may carry a delivery surcharge. Any such exclusions will be clearly marked at checkout.

Orders under £100.00 + VAT are charged at a standard rate of £12.50 + VAT for UK Mainland delivery.

Order Dispatch:

• Orders received by 3pm (Monday to Friday) are typically dispatched the same working day, subject to stock availability.
• Remote areas (e.g. Northern Scotland) may require 2–3 working days for delivery.
  

Delivery Notes:

• Deliveries outside the UK Mainland are charged at cost.
• Timed deliveries are available on request and charged at cost.
• Please call 0330 055 8210 or speak to your BIOKIL. representative prior ordering to arrange this.
• Delivery to site addresses is available at no extra cost.
• Please confirm the correct delivery address when placing your order.
• Please provide a contact telephone number for the courier.
• If an item is out of stock, we will notify you promptly with a revised delivery date and offer an alternative or a full refund.

Opening Hours:

Monday to Thursday: 8:00am – 5:00pm & Friday: 8:00am – 4:30pm
(Closed weekends and public holidays)

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Returns Policy

As a trade-focused supplier, returns are not generally accepted, as all orders are placed on the understanding that the purchaser is responsible for verifying product suitability and quantities before ordering.

However, in exceptional cases, we may accept returns at our discretion. All returns must be authorised in advance and:

• Be returned within 14 days of approval
• Be in unused, resaleable condition and original packaging
• May be subject to a handling/restocking fee
• Must be returned at the customer’s expense

We are happy to discuss any issues with your order, including damaged or incorrect items. Please call 0330 055 8210 to speak with a member of the team.

This does not affect your statutory rights.