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Biokil

Terms & Conditions

Biokil Crown Ltd – Terms & Conditions of Sale

1. General Terms (All Customers)

Website Use Disclaimer

The information on this website is for general guidance only. While Biokil Crown Ltd makes every effort to ensure accuracy, we make no representations or warranties of any kind—express or implied—regarding completeness, reliability, or suitability of the content for any purpose. You use this site and any related content at your own risk.

We are not liable for any loss or damage, including indirect or consequential losses, resulting from the use of this website.

Links to external sites are provided for convenience. We have no control over the content or availability of these sites and do not endorse their content.

We aim to maintain uninterrupted website access but are not responsible for downtime due to technical issues beyond our control.


Delivery

We offer free UK Mainland delivery on orders over £100.00 + VAT, except for certain products where surcharges apply (clearly marked at checkout). Orders below this threshold incur a £12.50 + VAT delivery fee.

Dispatch & Delivery:

  • Orders placed by 3:00pm (Mon–Fri) are usually dispatched the same day, subject to stock.
  • Most orders arrive the next working day, but this is not guaranteed.
  • Remote areas (e.g. Northern Scotland) may take 2–3 working days.
  • Timed deliveries and deliveries outside the UK Mainland are available at cost — please call 0330 055 8210.

We offer site delivery at no extra charge. Please provide the correct delivery address and a contact telephone number at the time of ordering.

If an item is out of stock, you will be notified immediately with a revised delivery date and offered a suitable alternative or full refund.

Opening Hours:

Monday to Thursday: 8:00am – 5:00pm & Friday: 8:00am – 4:30pm
(Closed weekends and public holidays)


Returns Policy

We do not generally accept returns, as customers are expected to confirm product suitability and quantities before ordering.

In exceptional circumstances, returns may be accepted at our sole discretion. In such cases:

  • Goods must be unused, in resaleable condition, and in original packaging
  • Returns must be made within 14 days of our approval
  • A handling/restocking fee may apply
  • Return shipping costs are the customer’s responsibility

To discuss a return, or if you’ve received a damaged or incorrect item, please call 0330 055 8210 or email sales@biokilcrown.co.uk.

This does not affect your statutory rights.


Consumer Order Cancellation

If you are a consumer, you have the right to cancel your order under the Consumer Contracts Regulations 2013.

You must notify us within 14 days of receiving your goods. Items must be returned unused and in resaleable condition for a refund. If returning part of an order causes the remaining value to fall below the free delivery threshold, the standard delivery charge may be deducted from your refund.

To cancel, contact us on 0330 055 8210 or email sales@biokilcrown.co.uk.


Damaged or Faulty Goods

If goods arrive damaged or become faulty within 12 months of purchase (excluding misuse or neglect), we will offer a replacement or refund, subject to inspection and return of the goods with proof of purchase.

Refunds will be issued to the original payment method within 14 days of receiving the returned goods. Replacements will be delivered to the original shipping address only.


Recalls

In the rare event of a product recall, customers agree to cooperate fully and provide any assistance reasonably required by Biokil Crown Ltd.


2. Additional Terms for Trade (B2B) Customers

Payment Terms

Approved trade customers benefit from 30-day end-of-month (EOM) payment terms. Payment is due by the end of the following month after the invoice date unless otherwise agreed in writing.

We reserve the right to withdraw credit terms at any time or charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Returns & Responsibility

For trade accounts, all purchases are considered final unless otherwise agreed. Returns will only be accepted at our discretion and under the same conditions as listed in our general returns policy.

It remains the contractor’s responsibility to assess product suitability and accurately calculate quantities prior to ordering. Biokil Crown Ltd is not liable for over-ordering or miscalculated requirements on site.